FAQ and Help Center
User Guide
- How to register on HashKey Pro
- How to deposit and withdraw digital assets in HashKey Pro
- How to place an order in HashKey Pro
- How to successfully complete the KYC for Individual accounts
- How to successfully complete the KYC for Institution accounts
- How to list digital assets on HashKey Pro
Contacting HashKey Pro Support
Security
- Security Tips
- Preventing phishing attacks
- How to make my account more secure
- What is the account password requirement
- How to enable or disable SMS verification and Google Authentication
- Security management of API keys
KYC (Know-Your-Customer) Verification
- What is KYC and why ID verification is required
- What is the age limit
- What type of ID documents are accepted
- What type of address documents are accepted
- What are the supported countries of HashKey Pro
- What are the different levels of KYC
Assets and Trading
- How to start trading in HashKey Pro
- Trading Fee
- Products available for trading in HashKey Pro
- Order types offered in HashKey Pro
- How to cancel open orders
- What does partly-done limit order mean
Deposit and Withdrawal
- Deposit and withdrawal fees & limits
- Why am I asked to provide personal information for my deposit and withdrawal
- How to check the transaction or confirmation status of my withdrawal request
- Why my deposit or withdraw requests are not received
- How many blockchain confirmations are required for the withdrawal request to be successful
- The withdrawal request I submitted has been confirmed in the blockchain but still not received in my other wallet