Dear HashKey Pro Customers,
HashKey Pro is an institutional-grade trading platform for professional digital asset investors. Our mission is to provide safe, reliable, convenient and highly efficient digital asset services to our customers.
In order to provide a high-quality experience, we are undertaking a system-wide upgrade to support our transition to professional investors.
Effective from Friday, 11 December 2020 at 22:00 Hong Kong time, HashKey Pro will not be available for deposit and trading services.
From that date, HashKey Pro will not offer deposit and trading services across the platform, including without limitation BTC, STX, EOS, ETH, LTC, ZRX, VET, CYB, USDT, USDC, GNT, VEN, and XRP.
As to customer, we request you to log-in to HashKey Pro and withdraw your virtual assets in custody.
We have a dedicated customer service team in place to assist you with your transfers and questions (firstname.lastname@example.org).
If you are unable to transfer your assets before the cut-off time, your virtual assets will remain in custody. Please contact customer service for assistance with the transfer (email@example.com). The withdrawal on the platform will be disabled at 18:00 HKT on 20 December 2020.
For the duration of the upgrade, HashKey Pro will remain unavailable. We will reintroduce the platform in the new year, and will provide updated Terms of Service. Once you withdraw your digital assets, your current account will be closed and the Terms of Service between you and HashKey Pro will be concluded.
Should you have questions or require additional information or assistance, please contact us at firstname.lastname@example.org.
We apologise for the inconvenience, and look forward to welcoming you back to HashKey Pro in the new year.
Thank you again for your understanding and support.
9 December 2020