Why my ETH or other ERC20 digital asset withdrawal request always fail

Both ETH and ERC20 digital assets transact on the same blockchain network.

When you check the status of your ETH or ERC20 digital asset withdrawal and it shows  "Out of gas" error with "Contract" beside your address, this may be the reason why your withdrawal failed.

As of the moment, we only support withdrawal to Non-Contract addresses. Otherwise, the transaction fee will not be reversed.

Please ensure that your destination wallet is using a standard address. If you are unsure if the address you have is a contract address, you can locate this information by searching the wallet address on Etherscan.

• If the ETH address has restrictions, the top left side of the web page will read "Contract Address" followed by the address.
• If it does not have restrictions, it will read "Address", followed by the address on the top left side of the web page.

If the above situation does not apply to your case, please contact our Client Service Team for further assistance.