Why my deposit or withdraw requests are not received

• Non-arrival of Deposit

Transfer is done automatically. When certain confirmations are reached, it will automatically be credited to your account. We kindly ask for your patience.

Please ensure that you enter the correct deposit address. Otherwise, we will not be able to recover your digital assets.

• Non-arrival of Withdrawal

Withdrawal requests will be handled as soon as possible. Please ensure that you confirm to proceed with the withdrawal by clicking the link from the confirmation email that is sent to your HashKey Pro registered email address. If you do not receive the confirmation email, please check your Spam or Junk folders. You may also contact our Client Service team for further assistance.

Furthermore, after withdrawing the digital asset, it will be received in a few minutes to a few hours. Please be patient as this depends on the confirmation speed of the blockchain network.

Please ensure that you enter the correct withdrawal address. Otherwise, we will not be able to recover your digital assets.