How to successfully complete the KYC for Individual account

HashKey Pro follows a comprehensive KYC process with due diligence. Each KYC level has specific limits and requirements.

When you register an account in HashKey Pro, your account is automatically on KYC Level 0. You will receive an activation email from HashKey Pro when you register, please follow the prompts. If not received, your mailbox might have security filters on specific email addresses which causes the mails to go to your Spam or Junk folders, please check your Spam and Junk folders.

To help you successfully process Individual account KYC application, here are the guidelines.

KYC Level 1 Application: 

When you log-in to your account, go to the “User Center” tab to submit your ID documents. Ensure to provide correct personal information according to the ID document you submit. 

Both documents must be valid before the expiry date. 

• If you provide your Passport, you must upload the cover and the main information page.
• If you provide your National ID, you must upload the front panel and the back panel.

Aside from the copy of your ID document, you must also upload a photo of you holding your Passport or National ID card. For the photos you provide, there are some requirements:

1.Your photo must not be blocked or covered by your fingers, clothing or any object.

2.Do not take a mirror shot as the characters will be inverted.

3.Your complete facial features must show in the photo. (E.g.: chin, ears or forehead) Caps, eyeglasses or other accessories must be removed. 

4.In the photo, you will need to hold the “hashkey +current date” on your hand-held paper (for example: hashkey September 5, 2018).

KYC Level 2 Application: 

To upgrade to KYC Level 2, you must submit a proof of address which should not be more than 3 months.

We accept any utility household bills like telephone, water, electric or gas bills, tax or bank statements and other official document issued by any government institution. The address document must show your complete name and address. 

An official translation document is also needed if your address document is not in English or Chinese.

NOTE: 

All submitted photos must be in good resolution and not more than 5MB in JPG, JPEG and PDF formats. Information must be clearly readable and visible, colored copy and has the complete borders or complete page of your National ID, Passport or address document. 

KYC Level 3 Application: 

To upgrade to KYC Level 3, please email support@pro.hashkey.com for manual verification process. Upon your contact to us, please use your registered email address and indicate your request and your current time zone.

Please note that you must have at least 500 BTC equivalent of cumulative trades for you to be qualified for the KYC Level 3 application.

If you encounter any issues or for any required assistance, please contact our Client Service Team support@pro.hashkey.com.