How to freeze your account

 If you suspect that your account has been compromised or have any other security concerns, We offer you two ways to freeze your account:

1.Please contact the HashKey Pro customer service team immediately. Once we have successfully verified that you have made a request, we will freeze your HashKey Pro account as the earliest possible.  

2.Log into your account again to receive a Log-in Notification email. In that email there is a link to freeze your account, please click the link and confirm to freeze.

Note: Freezing your account will result temporarily disable your account.

• You will be unable to perform any actions on your account (Login, Confirm transactions, Reset Passwords / 2FA Authenticators).
• All pending transactions will be cancelled.

 To regain access to your account you will need to contact the HashKey Pro customer service team, it will take 3-5 working days to unfreeze your account.

If you need to unfreeze your account, please refer to the “Why is my account frozen and how to recover” in the FAQ.

If you have any questions or would like further assistance, please contact our customer service team at support@pro.hashkey.com.