Preventing phishing attacks

 What is Phishing

Phishing is a fraudulent attempt by online hackers and scammers to obtain sensitive information from users’ such us username, passwords, 2FA code etc. They use a myriad of phishing scams to impersonate HashKey Pro in order to steal user information.

E-mail:

E-mail phishing involves hackers falsifying the exchange notification email and pretending to be from HashKey Pro. These fake emails guide users to download attachments with daemons in the email, click on false website links or maliciously transfer digital assets.

If you receive any suspicious emails, please ensure you do the following steps:

1.Please check, confirm and only engage if the email address used in the email is from HashKey Pro’s customer service team support@pro.hashkey.com. We do not initiate emails with attachments to users when it is not necessary.

2. If you receive any suspicious email, do not download the content or click the link.

3. Please report and contact HashKey Pro customer service immediately, so we can temporarily freeze your account if necessary.

SMS:

SMS phishing involves sending falsified text messages to users. These text messages may notify users to transfer digital assets to specific addresses, steal funds via fake airdrops/rewards or requesting sensitive user information etc.

If you receive any suspicious text messages, please ensure you do the following steps:

1. Do not click any links provided in the text message.

2. Go on HashKey Pro’s website https://pro.hashkey.com to confirm whether there is a corresponding event or reward.

3. Please report and contact HashKey Pro customer service immediately, so we can temporarily freeze your account if necessary.

Phising attack protection:

HashKey Pro is committed to protecting users’ privacy, under no circumstance will we reveal any user information in any form, ask for information such as account passwords, SMS code and GA code in any form, nor send any emails and text messages with attachments.

 Friendly reminders and additional measures to ensure your account and financial security:

1. All activities and community information related to HashKey Pro must be based on the announcement page on our official website https://pro.hashkey.com to avoid asset loss. Please be aware once any funds are transferred it will not be recovered.
2. Please report any phishing scams you encounter to HashKey Pro customer service.
3. Install Anti-Phishing web extensions such as Chrome Netcraft Extension or Firefox Netcraft Anti-Phishing Extension.

If you have any questions or would like further assistance, please contact our customer service team at support@pro.hashkey.com.