To protect your account, we strongly recommend the following suggestions:
Set a strong password for your HashKey Pro account
Since your account holds your financial digital assets, it's highly important to have a strong password. We suggest using a sentence or phrase converted into a string of initials, numbers, and symbols. Use combinations of alphanumeric and special characters. Make your password hard to guess. Avoid using your name, birthday and other personal information that might have been known or shared to other people.
You can manage and change your account password at any time. However, after successfully changing your account password, as part of our security measures, you will only be able to withdraw your assets after 24 hours.
Enable Two-Factor Authentication (2FA)
Two-factor authentication (also known as 2FA or 2-Step Verification) is a technology that provides identification of users through the combination of two different components. With Two-Factor Authentication enabled on your HashKey Pro account, you'll protect your account with 2 layers of security; something you know (your account password) and something you have (your phone).
To ensure account security, we consider 2FA as an absolute vital feature. So it is mandatory for your HashKey Pro account to have 2FA enabled in order to withdraw digital assets.
In your HashKey Pro account, you may enable SMS verification or Google Authentication. If both functions are enabled, Google Authentication will serve as the priority 2FA security for your account.
If you encounter any issues or for any required assistance, please reach out to our Client Service Team firstname.lastname@example.org.